The latest stats show that visitors who engage with your business via live chat first, are worth 4.5 times more than those who don’t. Our team of experts has drilled down to the best 17 Shopify live chat apps in 2021 out of 405 options.
So you can get down to the business of getting more business.
Let’s look at the stats linked to using a live chat app:
- 29% increase in marketing awareness and 32% increase in the early-stage sales process.
- The average order saw an increase of 10% from customers who engaged in a live chat before making a purchase.
Why? One of the most effective ways of communicating with a customer is to mirror their communication style.
A live chat enables an agent to do this, tailoring the conversation to communicate with the customer on their level of formality, tone of voice, etc. This builds rapport and a stronger connection between the brand and its customer.
Aside from fast-forwarding your customer to the purchase stage, as they are able to get all the information they need there and then, the data gathered from these conversations can inform the marketing and development teams.
Chats can be tagged for feature requests, frequent issues, or bugs, which helps to improve the product and the brand’s communications.
Getting answers to questions about a product there and then breaks down the consider-decision time frame. Removing the time a customer has to wait on an answer from an email bridges this gap.
All of the above factors give your ecommerce business a level-up from your competitors. Being available on-demand, answering and clarifying customers’ questions, and creating a great customer experience through an excellent live chat app for Shopify, will see your customer acquisition boom, and your bottom line grow.
Shopify and Shopify Plus merchants use Facebook Messenger to advertise their stores using the ShopMessage conversational marketing platform.
This app provides a 100% money-back guarantee on their services for at least 4x ROI in your first paid month. They are willing to refund the difference if that isn't the case.
There is just one condition: you must use Growth Tools and Flows throughout the month and adhere to our guidelines.
Using the Facebook messaging platform, you may connect with all of your clients from across the world - It's popular, simple, and hassle-free to use as well.
Using this application, you may support your clients when they need you, regardless of their time and location. As a result, establish a professional customer service approach.
3. Reamaze Live Chat & Helpdesk
Reviews: 4.9 (191 reviews)
Reamaze is an intelligent support chatbot that serves eCommerce businesses.
It provides a very dependable live support experience to your clients. And not only does it offer a chat solution, but also an extremely well-built HelpDesk for your current and potential customers.
HelpCenter is a customer service software for e-commerce that makes interactions with clients more influential.
HelpCenter is a true life-saver for every e-store that values customer experience and personal time. It's made up of four highly efficient technologies - FAQ builder, HelpDesk ticketing, Live Chat, and Tabs.
With ease, customers may now live chat in real-time through the POWR Facebook chat. You can use this messenger chat to answer queries and close more sales.
It's easy to install and start this feature on your store. You need to generate API keys and head to the chat page for further instructions.
Get Button's Chat button widget (previously known as WhatsHelp) takes visitors to the messaging app of their choices, such as Facebook Messenger or WhatsApp, allowing them to start a conversation with you.
You'll be able to follow up the conversation easily with your customers after installing and integrating it with your Shopify store.
This app is as simple as installing chat software on your website. This is because all essential functions are supported, and Facebook Messenger allows you to collect subscriptions and show analytics about abandoned cart recovery or chat conversion rate.
You can also use chat widgets and messenger campaigns to engage your website visitors and turn them into devoted customers.
Jivo is a corporate messaging software customized for e-commerce sites. It is a comprehensive and full-featured alternative to the more common live chat features.
The app brings together customers and representatives through its proprietary messaging interface. Through this, you can use it as an intelligent ticketing system and live chat software, and you may easily track conversations and build more meaningful relationships with your customers.
Accessible Messenger supports a simple scripting language that lets you automate Messenger campaigns to bring back dormant carts and acquire new consumers who have yet to complete their purchases.
As a result, the live chat app lets you track each consumer's journey from start to finish.
Whether you're just starting or running a large Shopify store, Formilla Live Chat Software is an ideal live chat solution. It allows your visitors to communicate with you in real-time if they have any issues or require assistance with your website.
This Live Chat app is a real-time chat solution that enables you to sell more, answer questions, and relieve concerns for clients to make a purchase. You can use it to collect actionable feedback and improve your store: problem solve, acquire contact information, and better understand your consumers.
Gorgias is a unified help desk for e-commerce businesses that allows your customer care staff to handle all of your assistance, service, and support in one location. Gorgias is employed by many prominent Shopify businesses to help their customer support staff respond more quickly and efficiently.
This is a fantastic tool for bringing together your support team and providing them with an overall assistance desk experience.
13. DelightChat - Customer Service App for Shopify
Creator: Saasberry Apps, Inc.
Reviews: 5.0 (12 reviews)
From one single dashboard, DelightChat helps you manage client conversations for your Shopify store. It's both affordable and easy to use, making it a fantastic choice for both small and large businesses.
DelightChat is the ideal live chat app for startups. Still, it's also popular with Shopify stores looking to improve their sales process by leveraging lead generation insights to turn website visitors into paying customers.
If you are looking for a tool to increase your customer conversions and sales, Tidio Live Chat is the right tool for you. In addition to live chat, it includes a wide range of tools that enable you to handle more customer inquiries and metrics reports.
tawk.to is a free live chat software designed to boost the efficiency of managing the online customer interaction experience, allowing numerous websites and agents to communicate with your website's visitors in one dashboard.
This application was developed in response to the increasing demand for companies to interact with customers in real-time, with real people, due to the popularity of modern web browsers.
Richpanel Customer Support CRM combines customer service, live chat & web analytics into one easy-to-use platform. It's an all-in-one tool that enables online store owners to deliver good customer service and help boost conversion rates.
eDesk is a popular eCommerce helpdesk that thousands of big businesses have utilized worldwide. eDesk gives your support staff the tools they need to provide a great customer experience across all of your company's channels, including email, live chat, social media, and all across the internet.